PETALING JAYA: The joint-billing for water supply and sewerage services in Johor will also see Indah Water Konsortium (IWK) engaging with Negri Sembilan and Melaka state operators next.
IWK chief executive officer Faizal Othman said the joint-billing effort is an extension of their commitment to provide the highest level of service to their customers.
“Not only will this effort improve efficiencies, but it will also benefit our customers in facilitating ease of payment by providing a single point of contact. Moving forward, IWK aims to implement joint-billing with other state operators as well,” said Faizal.
From next year, sewerage and water charges in Johor will be billed together in an attempt to improve the efficiency of both sectors.
This initiative was formalised when IWK and Ranhill SAJ Sdn Bhd (SAJ), a subsidiary of Ranhill Holdings Berhad, entered into an agreement to implement joint-billing for water supply and sewerage services in Johor.
The joint-billing agreement signed by both parties on Friday (Nov 9), will only see the integration of water and sewerage billing, which is targeted to be implemented in the first quarter of 2019.
IWK successfully implemented its first joint-billing initiative with Jabatan Bekalan Air Labuan (JBAL) in April 2016, recording a collection rate of 94% across 5,368 customers.
With this latest agreement, a total number of 325,520 customers in Johor will enjoy the convenience of having one bill for both water supply and sewerage services.
IWK has provided sewerage services in Johor since 1995, operating and maintaining 682 sewage treatment plants (STP) for an estimated 2.5 million people.
Faizal also added, as the sole sewerage operator in the state, IWK hopes to extend its coverage to Johor Baru and Pasir Gudang, to bring the quality of services of both areas to be at par with major cities such as Kuala Lumpur and Penang.
“Our plant’s compliance level has consistently been better than 95%, contributing to better environment in our operational areas,” he said.